Privacy Policy

Your privacy & safety is our priority

Last updated 29/06/2018

Introduction to our privacy policy

Waveney Taxis - (“we”,“our”, “us”) is committed to protecting and respecting your privacy.
Waveney Hire Ltd & Waveney Taxis Ltd are both limited liability companies established in England.
For the purpose of the general data protection regulation (“GDPR”), if you use this website and/or our services we are the data controllers.

This policy gives you details of how we will process any personal data or usage information we collect from you, or that you provide to us, in connection with the use of our website(s).

We recommend that you read this notice carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data.

If you do not agree with this privacy policy in general or any part of it, you should not access the websites or use any of our services.

What information do we collect and how do we use it?
Information that you provide to us
When using our website(s) you may contact us via our contact form, telephone, email, social media, signing up to our newsletter or by creating an account.

Account holders
Your agent, recruiter or employer may be an account holder and pass your details on to us for reference for our services. such as, name, telephone address.

Available information
In circumstances such as fraud or suspected fraud, we may obtain information about you from third parties or public records to prevent and detect fraud.

CCTV in vehicles
Some of our vehicles may be fitted with dashboard cameras, they record the road ahead and sometimes the road behind. They do not record inside the vehicle and do not record audio but your image may be recorded before you enter or exit the vehicle.

Booking with us
If you book a vehicle with us, your details such as name, email, telephone, address, destination and total fare will be recorded and in our records for a minimum of 6 months. This is to comply with the council regulations.

Using our website and services
When using our website and services we may see your ip address, location, device information, browser information, mobile device, mobile network and hardware details. We use this information to personalise, monitor and improve our website and services.

We may use your information to carry out customer segmentation for marketing purposes to improve our services.

Website cookies
On our website(s) we use cookies to collect information about how you use our website, including browser activities to measure performance of our website(s) and to remember your details and preferences to make your online experience easier.

Google Analytics
We use Google analytics which is a website tool which helps us understand how our website visitors use our website(s).

We do not sell, rent or lease your personal information

We only share your information with selected recipients, which can be found below,

Our staff members
To operate our business successfully, staff members of Waveney Taxis Ltd and Waveney Hire Ltd will be able to see your information.

The council
To comply with the council rules and regulations the council have the right to view any details we have on file of you.

Our insurance company
Your details may be passed on to our insurance company or a claims handling team for the purpose of investigating and settling an insurance claim.

Payment gateway
Your payment details may be passed on to a payment gateway to process any payments to us.

Law enforcement agencies and public authorities
If legally required to do so we will pass your details on if we believe reasonably necessary.

How we do store your information?
Your personal details are stored in an online database until your booking is at least 1 day old then your personal details are taken offline and stored in an offline database which can only be viewed by Waveney Taxis Ltd and Waveney Hire Ltd staff. Your personal details are stored for a minimum of 6 months.

Our website uses SSH which is a secure network to keep your online experience on our website safe and secure.

Your rights
As we hold personal details about you, you have rights. Your rights are set out below, if you have any questions, please contact us.

Accessing your information
You have the right to ask us to access the personal data we have on file about you and be provided with certain information about how we use your personal details and who we share it with.

Correct your information
You have the right to ask us to correct the information we have about you, when it is incorrect or incomplete.

Sharing your details
You have the right to ask us to provide you with a way in which you can share your information to another data controller in a safe, secure and structured electronic method.

Removing your personal details
You have the right to ask us to permanently remove any personal details we have about you. In certain circumstances this can only be done after a 6 month period.

You have the right to complain to the Information Commissioner’s Office or other applicable data protection supervisory authority.

You also have the right to object to any marketing communications from us, which includes our newsletter subscription.

If you have any questions, complaints or would like to contact us, please use the contact page of this website.

We reserve to update this privacy policy at any given time without prior notice. Please check back regularly for updates.

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